Shipping Policy:
Orders from Ananda Dhwani are shipped from our facility in India via trusted courier partners. Please keep the following in mind:
- Orders are processed within 2–3 business days, unless noted otherwise for handcrafted or made-to-order items.
- Delivery within India typically takes 10–15 business days post-dispatch. Deliveries to remote areas may take longer.
- International orders generally arrive within 2–4 weeks, depending on courier schedules and destination.
- Orders are delivered between 9 AM and 6 PM, Monday through Saturday, excluding public holidays.
- Once shipped, tracking details will be shared via email or phone. If you do not receive them, please reach out with your Order ID.
Note:
- Shipping charges vary depending on product type, size, and delivery location, and will be clearly displayed during checkout.
- Ananda Dhwani is not responsible for any damage caused after delivery.
Cancellation and Refund Policy
At Ananda Dhwani, every product is crafted with care and intention. Due to the nature of our items:
- All products are non-refundable and non-returnable.
- Cancellations can only be accepted within 24 hours of placing an order and only if the order has not yet been processed or dispatched.
- If you receive a damaged or incorrect item, please inform us within 48 hours of delivery along with clear photographs and your Order ID.
- For such cases, return shipping costs are to be borne by the customer. A replacement will only be dispatched after we receive and inspect the returned product.
Privacy Policy
Ananda Dhwani is committed to safeguarding your privacy:
- We collect only necessary personal information to process your orders and enhance your experience.
- Your data is kept confidential and will never be sold or shared for marketing purposes.
- All payments are processed through secure and encrypted channels.
- You may unsubscribe from communications at any time.
Terms and Conditions
- By using the Ananda Dhwani website and placing an order, you agree to the following terms:
- Our products are handcrafted; natural variations in appearance, tone, or shape may occur.
- All product information, prices, and descriptions are subject to change without prior notice.
- All content and visuals on our website are the property of Ananda Dhwani and may not be reproduced without permission.
- We recommend using our healing instruments under proper guidance or after completing relevant training.
For any questions or support, you may reach us at:
📧 connect.anandadhwani@gmail.com
📞 +91-9580445503
